Customer Case Studies March 2008

Driving in Thailand can be a dangerous experience, especially when you’re on a motorcycle, as two Australian brothers recently discovered.

Two brothers were holidaying in Thailand, when they were both involved in an unfortunate motorcycle accident. One of the brothers sustained serious injuries to his spleen and leg, while the other escaped with only minor cuts and scratches.

Luckily, both men were wearing helmets, which prevented them from having any serious head injuries. The brother who was seriously injured was immediately admitted to the Intensive Care Unit for surgery on his spleen and leg.

The man who wasn’t seriously injured was able to contact Mondial Assistance, and advise our Medical Assistance team of his brother’s condition. Shortly after, he was able to fly back home to Australia.

During this case, Mondial Assistance Australia relied on our Medical Assistance team in Thailand to assist with the translation of medical and police reports. Once the seriously injured brother was deemed fit to fly, our Medical Assistance team rearranged his flights. Because he required assistance, they also organised a nurse to accompany him during his repatriation back to Australia and admission to hospital, once he was safely back home.

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About Mondial Assistance

In Australia during 2007, they handled over 65,000 Travel Insurance claims and more than 9,182 Medical Assistance cases.

Their Medical Assistance is the key to your safety, 24 hours a day, 7 days a week, 365 days a year

Mondial Assistance Australia is one of the leading providers of Emergency Medical Assistance. Around the clock, around the world, we’re always ready to help you - whatever it takes.